HelpDesk Systems Software in Use
Membership Software: aMember Pro
CMS: Joomla
Reviews: SOBI2
Forum: Fireboard
Autoresponder: Listmailpro
Full Disclosure
I'm not an owner or a partner in any of the software companies reviewed on this site. Some sites are linked using affiliate links and I do get a commision if you purchase the product using these links.
David Moskowitz
Membership Academy
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One or Zero Helpdesk / Ticketing (click to read reviews) Website URLPrice: Free - Open Source ($100 for latest version) Installation: Self installation with free version. Installation services available. Trial Version: Free Support: Forums, paid suppost available Integration Plugins: Integrates with aMember with the Membership Academy One or Zero Plugin. Required Software: PHP, Mysql Description: OOZ is an open source helpdesk and ticketing system. It does not use a template system for the user interface which is a real pain- you have to dig into the php code to make template changes. Recommended for intermediate and advanced users.
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OSTicket Helpdesk / Ticketing (click to read reviews) Website URLPrice: Free - Open Source Installation: Self installation. Trial Version: Free Support: Forums Required Software: PHP, Mysql Description: OSTicket is an open source helpdesk/ticket system. It allows anyone to submit a ticket using an online form. It is very basic in functionality but for a simple solution is useful.
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Trellis Desk (click to read reviews) Website URLPrice: Free Installation: Self install Trial Version: Free Support: Per incident $8 or quarterly/yearly support Integration Plugins: An amember plugin is available from JLogica. It allows full control of users and access levels from aMember, is fully integrated and is what is used on Razorback Railway for user support with 8 help desk agents, including Larry from JLogica being the second level support. Required Software: PHP, Mysql Description: Trellis Desk is a powerful, robust help desk solution for your business. The templating is similar to IP.Board and vBulletin, they also have a few It is a free system that seems to be as good as kayako for smaller sites it is an all round good performer. Has second level support, ie agents handle most requests but can escalate the request to level II support. Even better, it's completely free; you don't have to pay any license fees to use Trellis Desk. *Review posted by a member.
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