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David Moskowitz
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Trellis Desk

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Price: Free
Installation: Self install
Trial Version: Free
Support: Per incident $8 or quarterly/yearly support
Integration Plugins:

An amember plugin is available from JLogica.

It allows full control of users and access levels from aMember, is fully integrated and is what is used on Razorback Railway for user support with 8 help desk agents, including Larry from JLogica being the second level support.


Required Software: PHP, Mysql
Description:

Trellis Desk is a powerful, robust help desk solution for your business.

The templating is similar to IP.Board and vBulletin, they also have a few
templates for sale. It is pretty simple to change the logo graphic to your
own name Installation/upgrade seems to be pretty simple.

It is a free system that seems to be as good as kayako for smaller sites it is an all round good performer. Has second level support, ie agents handle most requests but can escalate the request to level II support.

Even better, it's completely free; you don't have to pay any license fees to use Trellis Desk.

 *Review posted by a member.


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